No misuse.

The risk guidelines: for your digital information.

Without surprise the same high standards of risk management we apply to others, we apply to ourselves. Guidelines for personal data in digital format is not just a short-lived fashionable topic, it is law.

Although very few know it, all corporations are lawfully bound to adhere to the strict Australian National Privacy Principles. This is a tight framework of privacy regulations that are firm in their intent, firm in their deployment, and firm in their penalties for noncompliance.

In all tasks and communications we are committed to respecting the privacy of your personal information. In the normal course of our business we hold personal information about our clients, prospects, suppliers, and staff. This information includes names, addresses, phone numbers and email addresses, and may also include other financial information such as credit card and bank details, and digital information such as login passcodes and email authorisations.

We also hold information to enable us to contact clients and others to inform them of services we provide, of updates to offerings, newly released ebrochures, and to maintain commercial records.

Only our staff, and those chosen to confidentially perform services on our behalf, are authorised to handle or have access to your personal information. All our staff are also bound both by our own Code of Conduct and by confidentiality clauses in their employment agreements. Those who perform services on our behalf are also bound by privacy and confidentiality agreements, and chosen for their track record in this regard.

The accessibility guidelines: for your digital information.

The privacy of your personal information is a lawful obligation by all companies operating In Australia. Under the Australian National Privacy Principles you can lawfully enforce access to all the information we have stored about you. You may request updating of this information, and also its permanent deletion from our records, and archives. We are willing to immediately act on any request.

The sharing guidelines: for your digital information.

In absolutely no circumstances will we ever share, sell, gift, or rent digital personal information records with anyone outside our business operations, without your advance permission to do so or unless ordered by a court of law. Digital information you submit to us is only available to staff managing this information for purposes of contacting you or sending you emails based on your own request for information, and to contracted business partners for purposes of providing services relating to our electronic communications with you.

The collection guidelines: for your digital information.

As active users of the internet ourselves, we understand that when you visit our web site or interact with us online, the security and confidentiality of your personal information in its digital format is vitally important. We treat this as an obligation we must pay, for your trust, and we are fully committed to electronically safeguarding the personal details you provide to us.

Each time someone visits our web site, our web server may collect the following types of information. It should be noted that our web server is not collecting information of any kind at this time.

No1. The number of users who visit.
No2. The date and time of visits.
No3. The number of pages viewed.
No4. How users navigate through the site.

In the future this data may be captured so that we can evaluate the effectiveness of our web site navigation design, and page content for the purposes of improvement. No attempts are made now, nor will they be in the future, to identify anyone visiting our web site.

If we start to collect information we will use a standard technology called cookies. Cookies are very small files of information which can be stored on your hard drive (persistent cookies) or in memory (session cookies). They can record information about your visit to our site, allowing it to remember you next time you visit, and provide a more meaningful experience, by remembering personal preferences, if we program the web site to do so. It is not at this time.

Contrary to urban myths, cookies sent to your computer can not read any data on your hard drive, can not obtain any identifying information from your browser, or command your computer to perform any action. They are purposely designed so that they can not send any information to another site.

If we do start using cookies at sometime in the future, you may at any time turn off our cookie usage in your browser. Your experience with the pages of this site, or navigation between the pages, will not be degraded in any manner.

We may allow third parties like Google Analytics to collect statistical data from our site. However their code also can not capture information that can personally identify you. Recorded visitor statistics will simply be used to evaluate and measure the effectiveness of our marketing.

The security guidelines: for your digital information.

When we capture you personal information, like your email address when you make an inquiry, it is passed through our secure server using encryption technology which scrambles the information to ensure it is protected over the internet. Our own email addresses here are also encrypted.

We can not guarantee the policies and procedures of any other web sites that may be linked from our web site. They may or may not comply with the same privacy standards that we do and therefore you should take care to evaluate their own particular privacy standards, and procedures as needed. However there are none linked at this time.

The usage guidelines: for your personal information.

We may use your personal information for the following tasks.

No1. To promote new training courses, new offerings, or update your knowledge on current ones.
No2. To conduct, and upgrade, our business processes which include performing internal client administration and operations such as accounting, record keeping, archiving, testing, and also staff quality training.
No3. To develop new offerings.
No4. To undertake business planning, research, statistical analysis, budgeting, and business forecasting.
No5. To fulfil legal requirements such as disclosure to regulators, comply with court orders, or carry out directives from law enforcement agencies.
No6. In the course of providing our services we may disclose limited personal information where necessary to our professional indemnity insurers.

The disclosure guidelines: for your personal information.

We will only disclose your personal information where we are obliged to do so by law, or where we have your prior express or implied consent.

Where we disclose personal information to the few organisations that perform specific essential tasks for us, we limit this disclosure to only the specific information they need to perform the task. Importantly, we bind these business partners through contractual arrangements to the same standard of privacy oversight as we uphold ourselves.

The deletion guidelines: for your personal information.

We will take all reasonable steps to destroy personal information no longer required in a secure manner, or remove all identifying features from it.

The email guidelines: for your communications.

In the event that you have received an email from us then your email address is either listed with us as someone who has expressly shared with us your electronic address for the purpose of receiving information in the future ('opt-in'), you have used a service provided by us, or otherwise have an existing relationship with us.

Should you wish to stop receiving our emails, or seek to focus the emails on topics more specific to your interests, then simply reply to the sender with your wishes. Such instructions will be immediately complied with.

In line with our compliance program we will regularly review these privacy policies to ensure they fully comply with the current regulations, therefore the directives and measures on this page can be subject to change. If this is of interest to you do return periodically to review our latest policies. Feedback is also welcome.