Enhanced Communication Skills - 14 May 2012

Overview

It is common to find that people tell lies in business, act deceptively or deliberately mislead. This may include
dishonest job applicants, or employees who have done something wrong, or suppliers or customers who want
to hide the true nature of an unethical or illegal relationship with the organisation. It is not so common to find
that people who have to ask questions and are the recipients of those lies or untruthful answers, have had any
training in how to spot deception, or in sorting fact from fiction.

This course has been developed to enhance the communication skills of participants who rely on information
provided by others through verbal or written communication. It will provide participants with techniques which
they can use to plan and ask questions in a structured manner in order to obtain factual answers from persons
who may be evasive or reluctant to provide answers.

Brochure: pdf

View course location: map

Contact: Andrew Tagg / David Tattam